TOSHEFF PIANO STUDIO Since 2002

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POLICY​, TIPS and RULES

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Please read this entire section. By signing up for lessons with us, you agree to our rules and policy. If you have any questions or would like to consider a personalized approach (as an exception), let us know before you start lessons with us~

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Lessons are given on a month-to-month basis. There is no contract. You can start and stop at any time with a month's advance notice. It is ok to start in the middle of a month and that first month will be prorated. Most of our students take 1-hour lessons once a week. Lessons at a different frequency need to be discussed additionally with a month's notice. Non-weekly lessons will be charged at the

a-la-carte rate.

Tuition is due by the 1st of each month for the month ahead. Venmo, Zelle or cash. After the 1st of each month, the tuition is considered 'late' and a late fee of $20 will be added to every 3 days past the due date. We greatly appreciate your timely payments as we would like to focus on teaching, and not on chasing payments :)

The tuition is the same every month. The rate is based on 4 lessons per month, Some months will have 5 weeks, and the additional 5th class can be paid additionally, or skipped. You are booking a specific time with us and this slot is reserved only for you, exclusively. A 24-hour cancellation notice is required, otherwise that lesson will be forfeited and not refunded or credited back you. If a lesson is cancelled more than 24-hr in advance, incl. planned short vacations or absences, that lesson could be done at a different day/time within that month. As an exception, if a makeup lesson cannot be taken within the given month, we could make arrangements to makeup that lesson on any given month throughout the year in between regularly scheduled lessons. A missed lesson's payment does not carry over to the next month. Some students prefer to double up their time to makeup for a missed lesson, and others prefer to do twice on some of the weeks - usually prior to or right after a break (such as Xmas, Thanksgiving, etc). Alternatively, you could add a half a session to two already scheduled regular sessions. For example, if you missed one 1-hour class, add 30min to any two classes and those two classes will be 1.5hrs each to make up for that missed 1hr session. If a regular lesson and a makeup lesson fall back to back with only one or two days in between, we will be working on different material (songs/theory) and practicing between these two sessions won't be expected or necessary.  If longer breaks are planned during the summer months (July or August), different arrangements can be made upon request and those months will be prorated or charged a-la-carte. 

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Bottom line, if one or two lessons have to be cancelled in a given month (such as Xmas, Thanksgiving, summer months, etc), that missed lesson(s) will be done at a different day/time within that month (or any month upon request). Tuition remains the same every month. 

IMPORTANT: We must receive the tuition first before we start lessons each month to ensure that both of us are committed to make the lessons happen. If you wish to switch from weekly to non-weekly lessons, we could discuss a-la-carte sessions, however, the time slot you had for your weekly lessons will most probably change. We usually teach non-weekly lessons in the early pm or late evenings since it is hard for us to find a student who would want lessons at the exact same time slot on the weeks in between, therefore we need to teach those lessons every-other-week in low-demand time slots. 



And a few more rules:

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1. It is important that we start at the scheduled lesson hour. No early arrivals please. Late arrivals: we will wait up to 15 min past the scheduled lesson time.

2. If you do not show up at a scheduled lesson hour, or show up beyond the 15-min mark, that lesson is forfeit and will not be credited back to you.

3. We will only teach during the scheduled hour and will charge a full lesson hour for that time slot, regardless of when you arrive during that hour. For example, if we schedule a one-hour lesson at 4:00pm, and you show up at 4:15pm, we will only teach until 5:00pm and still charge a full lesson hour. On the flip side, if on our side we get carried away with teaching you and go overtime by a few minutes (in case no one is scheduled right after you), you won't be charged for those extra minutes. If we start a few minutes late on our end, we will add that time at the end of your lesson so you can get your full lesson time.

4. If during a lesson you wish to extend your lesson time past the originally planned time (for example, add another 30min or 1hr to your originally planned lesson time and no one is scheduled right after you), we could do so and will prorate the 2nd hour at the usual 1hr rate.

5. There are no refunds and payments cannot carry over into the next month's tuition.

6. We reserve the right to take a few weeks off during the summer months (usually July and/or August) or offer to teach those sessions virtually. Arrangements will be discussed additionally.

One-time complementary trial lesson 

We are offering one-time 1-hour complementary trial lesson for new students!  If you do not show up at your trial appointment time, you will be asked to pay the respective lesson fee based on length requested. We book this time exclusively for you, free of charge, and by not showing up you prevent someone from booking a lesson with us :) 

If you enjoyed your trial lesson and would like to continue, just text us or email within the next few days. You do not need to make a decision on the spot :)